Background:

A large adoption agency in Canada was struggling to manage their complex processes and workflows. They were using a combination of paper forms, spreadsheets, and legacy software systems, which led to duplicated efforts, inefficiencies, and a lack of transparency across different departments.

Challenge:

The agency needed a centralized management app that could streamline their adoption process, from initial application and screening to final placement and post-adoption support. They wanted a cloud-based solution that was easy to use, customizable, and scalable to meet their growing needs.

Solution:

After researching different options, the agency decided to build their management app using a low code SaaS platform called Knack. They worked with out  team of developers and designers @ Fine Mountain Consulting to customize the app to their specific requirements, including:

• Automated workflows for application processing, background checks, and home studies
• Secure storage and management of confidential client data
• Real-time reporting and analytics to track progress and outcomes
• Integration with third-party tools for document management and e-signatures
• The app was built using a combination of pre-built modules and custom code, with a focus on usability and user experience. The agency was able to provide their staff with an easy-to-use interface that allowed them to manage their workflows and track their progress in real-time.

Results:

The adoption agency management app was launched in under six months and immediately saw significant improvements in their efficiency and transparency. Some of the specific results include:

• Reduced processing time for applications and home studies by 50%
• Improved accuracy and completeness of client data by 80%
• Increased transparency and accountability across different departments
• Improved communication and collaboration among staff members
• Reduced costs associated with paper forms and legacy software
• The agency has continued to work with the SaaS provider to enhance the app over time, adding new features and capabilities as needed. They are now able to provide better support to their clients and improve outcomes for children in need of adoption.

Conclusion:

Using a low code platform like Knack to build a customized management app allowed this adoption agency to streamline their complex processes and workflows, leading to significant improvements in efficiency, transparency, and outcomes. If you’re considering building a custom app for your business, the Knack platform and Fine Mountain Consulting can provide a flexible and scalable solution that meets your specific needs.

Reach out to us for a free scoping and discovery meeting about how Knack and Fine Mountain Consulting can help your organization.